Larry S. Headshot
Larry S. Headshot
Larry S. Headshot

"I'm passionate about transforming how businesses connect with their customers, driving growth and efficiency through innovative CX strategies and digital solutions."

- Neal

- Neal

Neal B.

CX Strategy Leader

CX Strategy Leader

Verified Product Leadership

Previously at

Honeywell, AT&T, IBM iX

Alpharetta, GA

Eastern Time (ET)

Member since 2026

Expertise

CX & Omnichannel Strategy

Digital Transformation

Service Design

Journey Mapping

Voice of the Customer (VoC)

Cross-Functional Team Leadership

CX & Omnichannel Strategy

Digital Transformation

Service Design

Journey Mapping

Voice of the Customer (VoC)

Cross-Functional Team Leadership

Bio

Neal is a strategic customer experience and omnichannel leader with a remarkable track record in digital transformation.

With over two decades of experience across major enterprises like IBM, AT&T, and Honeywell, he excels at blending customer insights, data, and marketing technologies to drive significant business growth and efficiency.

Neal has successfully led global teams, launched innovative CX strategies, and delivered impressive results, including:

  • Boosting e-commerce sales by $1.8B

  • Tripling average order value

  • Reducing customer service issues

  • Securing major cost savings

His expertise spans CX strategy, service design, VoC programs, and executive facilitation, making him a trusted advisor in creating scalable, customer-centric solutions.

"I'm passionate about transforming how businesses connect with their customers, driving growth and efficiency through innovative CX strategies and digital solutions."

- Neal

- Neal

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