Jehan is a fractional design executive and experience leader who helps organizations navigate growth, complexity, and transformation -- bringing clarity to product strategy, modernizing customer experiences, and translating emerging technologies into real business value. With over 20 years of experience leading design, CX, and product organizations, Jehan operates at the intersection of design, technology, business, and AI-enabled systems. She partners closely with CEOs, CPOs, CTOs, and executive teams to align vision, unlock execution, and ensure customer-led decisions drive measurable outcomes.
Most recently as VP of Design at Capital One, Jehan led the transformation of core consumer and associate-facing platforms by introducing data-informed and AI-driven experiences that reduced associate cycle time and achieved 98% customer satisfaction, unlocking millions in savings and revenue. Her scope spanned consumer products, internal platforms/systems, MarTech platforms, experimentation systems, and enterprise design systems – laying the foundation for intelligent, adaptive experiences at scale.
Prior to that, Jehan built and scaled CX strategy at Havas, led platform UX at Medidata, and at R/GA partnered with global brands including Nike, MasterCard, and PwC to design market-differentiating products and services. Across roles, she has helped organizations evolve from fragmented, reactive delivery models to cohesive, insight-driven operating systems.
As a fractional leader, Jehan is often engaged to:
Step in as a fractional or interim Head/VP/SVP of Product Design
Bring focus and momentum to complex, multi-product portfolios
Help teams responsibly integrate AI-enabled capabilities into customer and internal experiences
Modernize design systems, operating models, and governance for scale
Align executives around customer-led growth, experimentation, and measurement
She is known for her calm, decisive leadership, strong executive presence, and the ability to move organizations from ambiguity to execution – balancing human-centered design, data, and emerging technology to build experiences that perform today and adapt for what’s next.
